Shipping policy
Thank you for shopping with PURPOSH LIFE. This Shipping Policy explains how we process, dispatch, and deliver orders placed through purposhlife.com.
1. Order Processing
Orders are typically processed within 1 to 3 business days after payment has been successfully confirmed.
Orders are not processed or dispatched on weekends or public holidays unless otherwise stated.
2. Fulfillment and Shipping Partner
Orders are packed and dispatched by our fulfilment partner, Wellous, from our Singapore/Hong Kong warehouse. PURPOSH LIFE remains your seller and point of contact for all order enquiries.
GLPro™ Core and all PURPOSH LIFE products are packed with care to maintain product integrity during transit. Products should be stored in a cool, dry place upon receipt. PURPOSH LIFE is not responsible for product degradation resulting from storage conditions after delivery.
We may engage third-party couriers or logistics providers to complete final-mile delivery to your destination.
3. Delivery Time Estimates
Estimated delivery times begin after dispatch and may vary depending on destination, courier performance, customs processes, and external factors beyond our control.
Estimated delivery windows (excluding public holidays) are as follows:
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Singapore: 1 to 3 business days after dispatch
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Hong Kong: 3 to 5 business days after dispatch
These delivery times are estimates only and are not guaranteed.
4. Shipping Fees
Shipping charges, if applicable, will be shown at checkout before payment is completed. We may offer promotional free shipping from time to time, subject to the specific campaign terms in effect at the time of purchase.
5. Tracking
Once your order has been dispatched, tracking details will be sent to the email address or phone number provided at checkout. Please allow up to 24 hours for tracking information to update after dispatch.
It is the customer's responsibility to ensure that contact details entered at checkout are accurate and current.
6. Customer Responsibility
Customers are responsible for providing complete and accurate delivery information at checkout.
PURPOSH LIFE is not responsible for failed delivery, delays, or returned parcels resulting from incorrect, incomplete, or inaccessible address details, or unsuccessful delivery attempts.
7. Delays
Delivery may be delayed due to courier disruptions, customs clearance, high order volume, adverse weather, public holidays, or other events beyond our reasonable control.
Where possible, we will provide updates, but we are not liable for delays caused by third-party logistics providers or force majeure events.
8. Lost, Damaged, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery with your order number and clear supporting evidence, such as videos/photographs of the package and product.
We will review the matter and work with the relevant fulfillment or shipping partner to determine an appropriate resolution.
9. Returned or Unclaimed Parcels
If a parcel is returned to us due to an incorrect address, repeated failed delivery attempts, or non-collection, we may contact you to arrange reshipment. Additional shipping charges may apply.
10. Customs, Duties, and Taxes
For international shipments, customers are responsible for any customs duties, import taxes, clearance fees, or other charges imposed by the destination country unless otherwise stated at checkout.
11. Contact
If you have any questions about shipping or delivery, please contact:
PURPOSH LIFE
Email: Contact@PURPOSHLIFE.com
Address: 192 Pandan Loop, #06-06, Pantech Business Hub, Singapore 128381
Singapore
