Shipping policy

Thank you for shopping with PURPOSH LIFE. This Shipping Policy explains how we process, dispatch, and deliver orders placed through purposhlife.com.

1. Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully confirmed.
Orders are not processed or dispatched on weekends or public holidays unless otherwise stated.

2. Fulfillment and Shipping Partner

Orders may be fulfilled and coordinated through our logistics and fulfillment partner, including Fiv5s, depending on the destination, stock location, and operational requirements.
We may use third-party couriers or logistics providers to complete final delivery.

3. Delivery Time Estimates

Estimated delivery times begin after dispatch and may vary depending on destination, courier performance, customs processes, and external factors beyond our control.
Estimated delivery windows are as follows:

• Singapore: 1 to 3 business days after dispatch

• Hong Kong: 3 to 5 business days after dispatch

These delivery times are estimates only and are not guaranteed.

4. Shipping Fees

Shipping charges, if applicable, will be shown at checkout before payment is completed.
We may offer promotional free shipping or subsidized shipping from time to time, and such offers are subject to the specific campaign terms in effect at the time of purchase.

5. Tracking

Where tracking is available, tracking details will be provided to the contact information submitted during checkout after the order has been dispatched.
It is the customer’s responsibility to ensure that the email address and phone number entered at checkout are accurate.

6. Customer Responsibility

Customers are responsible for providing complete and accurate delivery information at checkout.
PURPOSH LIFE is not responsible for failed delivery, delays, or returned parcels resulting from incorrect, incomplete, or inaccessible address details, or unsuccessful delivery attempts.

7. Delays

Delivery may be delayed due to courier disruptions, customs clearance, high order volume, adverse weather, public holidays, or other events beyond our reasonable control.
Where possible, we will provide updates, but we are not liable for delays caused by third-party logistics providers or force majeure events.

8. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery with your order number and clear supporting evidence, such as videos/photographs of the package and product.
We will review the matter and work with the relevant fulfillment or shipping partner to determine an appropriate resolution.

9. Returned or Unclaimed Parcels

If a parcel is returned to us due to an incorrect address, repeated failed delivery attempts, or non-collection, we may contact you to arrange reshipment. Additional shipping charges may apply.

10. Customs, Duties, and Taxes

For international shipments, customers are responsible for any customs duties, import taxes, clearance fees, or other charges imposed by the destination country unless otherwise stated at checkout.

11. Contact

If you have any questions about shipping or delivery, please contact:

PURPOSH LIFE
Email: Contact@PURPOSHLIFE.com
Address: 192 Pandan Loop, #06-06, Pantech Business Hub, Singapore 128381
Singapore