Refund policy

Refund Policy

We do not accept returns or exchanges for change of mind. However, if your product arrives defective or damaged, please contact us within 7 days of delivery with video-unboxing as evidence and we will arrange a replacement or refund in accordance with the Consumer Protection (Fair Trading) Act (Singapore).

Health and Safety — Opened Supplements Not Returnable
For health and safety reasons, opened supplement products cannot be returned or exchanged. This includes any product where the seal has been broken, packaging has been opened, or the product has been used. Only unopened products in original, sealed packaging may be eligible for return if they arrive defective or damaged.

Eligibility for Returns
To be eligible for any return, your item must be in the same condition that you received it — sealed, unused, with original packaging, and in its original condition. You will also need to provide the receipt or proof of purchase.

How to Start a Return
To start a return, contact us at contact@purposhlife.com. Please note that approved returns must be sent to the following address:

192 Pandan Loop, #06-06, Pantech Business Hub, Singapore 128381

Claim Resolution
If your product arrives defective, damaged, or incorrect, we will review the matter and work with our fulfilment partner to determine an appropriate resolution, including replacement, refund, or other remedy as required by applicable law.